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FAQ

You have questions about payments, orders or deliveries on our site, it's here!

From drawing to printing, CartoonMoi guarantees you a totally UNIQUE.

Our main value is to offer each of our customers quality services, and unique achievements made by professional artists from all over the world. We want all of our customers to be satisfied, and we guarantee you a unique portrait being the closest to reality and your expectations.

In addition to the digital file, you also have the choice of printing it on a physical medium, such as a frame, canvas, mobile phone cases and many others ...

Create now your portrait, that of your relatives or friends as an emblematic character from our favorite cartoons.

 

How long does it take ?

- Our team of artists works as fast as possible, we estimate to send you your portrait ppersonalized "by hand" in 8-10 days.
If you decide to select only the digital file, it only takes 4 to 6 days.

What currency is used?

- All the prices on our shop are denominated in EURO.
 

What if I'm not happy with my portrait?

- Our artists are incredibly talented and still do a terrific job. With what we offer, we are practically sure of your complete satisfaction. If, however, you have any concerns, we will do our best to help you and accommodate your request.

- Also, you should know that nour portraits are caricatures. Everyone is unique, some people are easier to represent than others. We try to reproduce reality as well as possible by adding that Cartoon touch.

 

What can I have as a background?

- You have the choice between several backgrounds provided. If you have specific ideas, let us know.

 

Do pets count as a person?

- Unfortunately Yes.

 

Can I do whatever I want with my portrait?

- Yes, absolutely! Unlike the others, we do not impose no restriction on your portrait, you do what you want with it. You have the right to the image. You are in the picture ;-).

 


I would like to cancel my order, what should I do?

The deadline for canceling an order is 24 hours. After this period, no cancellation request will be taken into account.

Can you work from multiple photos?

- The more photos, the better! Just make sure you understand how you want your illustration drawn in the image description and leave the rest to us.

 

What quality should the photo be?

- The higher the quality of the photo, the easier it will be for our artists to obtain a more precise illustration. But don't worry, we'll let you know if anything is wrong.

 

I have more than 10 people drawing?

- No problem, send us an e-mail and we can discuss big jobs.

 

Will I be charged for changes made to my order once it has been placed?

- It is up to the customer to specify all the details of his order in the order notes. Any details not included in the order notes will not be taken care of by our artist.
Any subsequent changes will result in an additional charge of € 10 if the customer requests it.

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